All Systems Operational

About This Site

Welcome to Sync Status Page!

We are constantly working to ensure our applications work as expected without any disruption. But even with our best efforts, things may go wrong from time to time. It's part of our core values to be transparent and communicate effectively. This starts by letting you know when something goes wrong and keeping you updated until it is resolved.

From this website, you can track any system-wide incidents that affect our applications and stay updated in real-time as we work towards resolving them. Please subscribe to stay up to date!

AWS Operational
AWS apigateway-us-east-1 Operational
AWS cloudfront Operational
AWS cloudwatch-us-east-1 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53-us-east-1 Operational
AWS s3-us-standard Operational
AWS ses-us-east-1 Operational
AWS sns-us-east-1 Operational
AWS sqs-us-east-1 Operational
Cloudflare Operational
Cloudflare API Operational
Cloudflare DNS Firewall Operational
Cloudflare DNS Root Servers Operational
Cloudflare Network Operational
Cloudflare DNS Updates Operational
Email Notifications Operational
mailgun API Operational
mailgun Outbound Delivery Operational
mailgun SMTP Operational
Authentication Services Operational
Auth0 User Authentication Operational
Auth0 Multi-factor Authentication Operational
Sync Application Operational
Sync Application UI Operational
Distribution and Processing Operational
Transfers, Crawls. Transferless Delivery & Mobile QR Creation Operational
Email Parsing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Sync Maintenance - Brief Downtime Sep 14, 2026 04:00-05:00 EDT

Sync will be undergoing planned maintenance on the morning of MON 9/14/26 between 4-5 AM EDT to support system-wide upgrades. There may be periods of brief, intermittent downtime throughout this window where Sync is inaccessible to users.
Posted on Sep 11, 2026 - 10:42 EDT

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

Resolved - This incident has been resolved.
Sep 11, 01:53 EDT
Monitoring - Our team has identified the root cause and deployed a change to resolve it.
Sep 11, 01:44 EDT
Update - Our team is still actively investigating this issue but has not yet found the root cause.
Sep 11, 00:48 EDT
Investigating - We are currently investigating an issue that is causing a high error rate when loading Sync pages. While background processes are running, there is significant latency in distribution.
Sep 10, 23:12 EDT

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.